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FAQ’s and Support

General

I love what you do, how can I share this with others?

We are glad to hear that you like our work and we are happy to learn that our efforts are paying off. You can share your experience on our Facebook and Twitter pages and by subscribing to our RSS feeds. You can also signup for a Premium account to get the exclusive resources or send in your amazing ideas and suggestions to help us improve Graphicsoulz..

I want to hire you guys for some custom work, Can I do that?

Sure, we are always available for custom work. Just use the Contact Form here to get in touch!

I’ve bought a single resource through the “buy it now” button, but cannot get the download link. What can I do?

Before you contact us make sure you have check the spam folder of your email account. If you are still haven’t received the link to your resource, Contact us immediately and we will sort this out in no time.

I want to request a resource or want to share some ideas, how can I do that?

We love interesting and unique ideas and requests from our users, simply send us the message using our Contact Form. There are also ‘Contact’ and ‘Suggest’ options in our footer.

I’m not able to download premium resources. What can I do?

Don’t worry, just sent us a message using the Contact Form, explaining your problem along with your username ID and we’ll be on it.

How frequently you add new resources?

We’ll add new resources every week, twice at least. The number of additions will depend on how big the resources sets are.

Payment and Account

Can I signup for one month only?

You can become a Graphicsoulz member for any period of time. You can cancel your membership at any point you want. Our new plans are offered as recurring subscriptions, but you can terminate your membership any time.

What is the difference between monthly and yearly plans?

Both our monthly and yearly memberships give access to unlimited downloads. Your monthly subscription automatically renews each month. If you go for a yearly plan its cheaper and at the end of the year you can choose to renew your plan or cancel it.

What happens if I cancel my subscription?

When you cancel your subscription we won’t renew your account anymore for the next term. However, you will still be able to download the contents up till the end of the account period.

For example, if you cancel your membership on June 30 you will still be able to download the resources till July 30. And remember you can always signup again to reactivate your account whenever you feel like it.

How will I get access to the resources and how soon?

You’ll get access instantly to the whole collection. There is no waiting period. The only thing you have to do is go through the signup process and pay the subscription for your selected plan and you will be redirected to Graphicsoulz where you will have access to all the resources.

Can I change plans?

Yes, you can! at any time. Just select a new plan and sign up for it. Your previous plan will be cancelled automatically. Please visit our Join Page to view all of our current plans.

Will my plan automatically renew?

If you select a monthly plan, your plan will renew every 30 days automatically. You can cancel your membership at any time. When you select to sign up for a yearly subscription, you can choose whether you’d like your plan to automatically renew.

Get instant access to hundreds of resources for just $14/month!